Find a variety. We have been a customer of Harry and David for over 20 years. And yet they will take your order (money). I will be calling the company for a 2nd time to make this right or I will never order their pears again. I deserve a free order and you would also. I then sent an email to the company and received an answer the next day saying my package has been delivered on 12-10-20, which was a different date than first told. We don’t know if their business has become so big that they don’t value customer loyalty anymore, or if they have just forgotten the importance of customer service. Send a replacement or don't, I don't care. Start your review of Harry & David! Based on all of the recent reviews, clearly Harry & David and its parent company, 1-800-Flowers.com are having some pretty serious problems. The other packaged items were fine. I remember years ago getting the pears and they were awesome. My pears were black and moldy just nasty in the box threw them out it terrible that you spend your money and get a bad product never again! I noticed that the shipping and handling costs seemed more reasonable this past Christmas. Harry & David pears. -- before you place your order with Harry and David! Ordered gift baskets as a corporate gift 2 weeks ago for delivery on 12/23. The following are numbers on the box are Pkg.# on box 12404c numbers and our name and numbers on address label H12404-C000 165370****37. I called to inquire (25 minutes on hold) and all the person could say was that there were some system issues but the link in the email should work. But, we were really disappointed and extremely frustrated at their completely dysfunctional service! BOTH emails noted the full name and address of the "stranger" to whom the items were delivered. Apparently Florida is too far to ship. I think that h&d has slipped enough that I won't order from them. Did H&D get sold to China? I have been ordering H&D pears for a number of years, mostly at retail outlets, where I could control the quality. I am so angry and disappointed. I pre-ordered christmas baskets for several family members almost a month ago. $29.99 owed for the crappy Passport, and $120 for gifts. This will be the last time I order a gift through Harry and David. fix this!!! I ordered a basket well before Christmas. Pam L. Placed an order 2 weeks ago to send baskets to my annual list. Please let us know if we can be of further assistance.” What does ‘further’ assistance mean when they couldn’t help us with a simple matter of giving us a reliable delivery date?We tried calling on the phone, and on being connected after a 30-min. I accepted this suggestion, however, they never returned my call. Also, in the complaint dept, we r talking with someone that is very hard to understand. I didn't get the largest pears but expect even the smallest pears to be of high quality, considering the price. I sent individual replies to the 2 different representatives, who wrote the separate emails, and identified in detail the problem and requesting delivery to the correct individual OR simply credit my credit card which had already been billed in full a couple of months ago when I first placed the orders. Review #1415505 is a subjective opinion of poster. We had ordered from them in the past and had been pleased with their product quality and delivery. Very, Very dissatisfied. The next day I tried again and, after 50 minutes I reached a rep who was no help whatsoever, insisting my package was delivered 12-17-20, then wished me a Merry Christmas. Do I waste another 20 minutes on hold. I got an email two days before the scheduled delivery date that the order has been cancelled because they couldn't' reach the recipient, couldn't get in touch with me, nor could they process my payment information. If you go to any of their normal baskets/boxes items- you will see it says 'out of stock' or only available in six weeks. I will not order from them again. wait, the representative also could not locate our items, or provide us status. They were rotten. They looked old, a bit shriveled, dark and bruised. I pre-ordered christmas baskets for everyone in my family weeks ago. They're good - but not at $5 a piece. They did offer us a small refund on our order once. So, does that translate into a great wine of the month club? I would send Harry and David stuff to my relatives in the mid-West. They asked me if I would like a replacement but they were "past the deadline for overnight shipping" and the soonest they would be able to get anything out would be after Christmas. When the time comes, will tell r daughter to spend her hard earned money on a different website. this has already wasted mountains of my time. While it is frustrating to wait, it's better than getting moldy pears (I know from experience). She is 96 and opened a box of spoiled fruit. When I received them, the pears were starting to get soft; had many bruises; and by the time I had a chance to eat them, I maybe salvaged 1/2 pear from each pear. Although the company has a modern website with updated navigation that makes it easy to shop for prepared holiday meals, assorted fruit selections, plants, wine and seasonal gift baskets, its history goes back way further than your fancy smartphone or even the digital age.. Customer service was a joke with scripted responses. Seasonal Gift Baskets. Christmas Pears. The box had an odor. Within a half an hour we both had horrible diarrhea. Harry and David is an online company specializing in gift baskets, treats, and other high-end things for family, personal, and corporate customers. No updates. DO NOT ORDER FROM HD, MY ORDER WAS CANCELLED BY THEM ON DEC 19TH. Pears ideally ripen on the vine: these were picked too early. If the gift arrives spoiled, the gift-giver is not informed. A real disappointment from a once great company. I ordered a gift basket that was never delivered. Review #1739810 is a subjective opinion of poster. of Famous Royal Riviera Pears with Sharon Faetsch - Duration: ... Harry and David Royal Riviera Pears Unboxing! SHARES. I have always gone to them and spent thousands of dollars there for business contacts over the years. Harry and David did not notify me of this. Cost: From $79.99 (three months) to $369.99 (twelve months) Harry & David is synonymous with gift-giving. Yelp = 3 Stars. DO NOT ORDER FROM THEM- THEY CAN"T FILL THE ORDERS. To quote, “we are out of everything.” They offered me a 20% coupon for a future purchase.Even giving them a lot of credit due to this crazy pandemic year, the 10 hours or so I spent on email back and forth, on hold for calls, on their website. Called, they were replaced, second box worse than 1st.H&D products r not quality anymore. Peabody didn’t let me down, and indeed I […] Reply. Pears were rotten. A couple times each year, my mom sends me these Royal Verano pears. I mean rotten. It’s probably my most exciting delivery each year. That is illegal and should be reported to irs. Trust Pilot = 1.3 Star SiteJabber = 2 Stars So it’s just not me — DO NOT ORDER FROM THEM!Go elsewhere … Anywhere else! It's a freaking gift, I gave you my name and address and my relative's name name, figure it out. Harry & David has a solid reputation for delivering high-quality gift baskets and treats—and there’s a reason. HORRIBLE and extremely rude customer service. H&D pears arrive ready to ripen. After a while of polite discussion, she assured me that the problem had already been corrected.BUT, later that day I received 2 different emails from Harry and David. Asked to send a complimentary gift equal to the item that came in damaged and was answered by customer service department “sorry we cannot do that”. What if the replacement is also spoiled? Find the best companies in Food Delivery category: Harry And David and Hickory Farms, Harry And David vs Amora Coffee, Hickory Farms vs The Swiss Colony 4. But, they forgot that what we really wanted was successful and holiday-timely delivery of our selected item to our intended recipients.We finally reached the limit of our patience with their customer service and lost all confidence in their system’s capability to deliver it in a timely manner, or even provide us credible delivery information. I have ordered from this company in the past and never had a problem . I sent a pears and Apple wreath on 12/3/20 and when they received itinerary 12;17/20 they sent me a picture and the pears were green and black. I've ordered gifts from Made in Oregon to good review. Been using them for years. Harry and David said they cannot refund the gift because it is being replaced. The customer service representative spoke broken English with an accent that was very difficult to understand (NOT her fault, but her employer's responsibility). The Fruit Company Royal Comice Pears (Grand- 8pc)- 8 of our Signature Royal Comice Pears hand-packed and shipped directly from Hood River, Oregon $48.00 $ 48 . Waiting to hear from Harry and David. Will call and ask to talk someone in the states. It's heartless how they are handling this. Harry & David gift basket review: Ordering and delivery. Not a valid response. For a company that has high standards for products, u r falling under the bus. I selected them over purchasing something from Amazon, which I now deeply regret. In 1934, Harry & David set on their famous sales trips to San Francisco and New York, visiting the captains of industry and pitching their pears as the ideal business gift. Then, the next email says we don't know why you are contacting us, what's the order number, etc. Thank You for Your Reply! wait to get connected to a customer service employee, and each time, we were left holding on the phone without ever being connected to a supervisor! But, their system showed no competence in handling two of our shipments. Always "not eligible" on this order. Free Shipping by Amazon. Harry & David Buyers Be Ware!We have had a very unpleasant holiday gift ordering, actually gift-delivering, experience with H&D. I would hate to spend money on a gift and it come in, in this condition. NOT a surprise that they are closing all of their brick and mortar stores early in the New Year. So I am out $102.00! They don't always get the freshest produce. Twice! Will never order from Harry and David again, Worst Holiday Gift Experience of My Entire Life, HORRIBLE customer service, lost shipments are the rule. In this Harry and David reviews, you will be looking at specifically, their Wine of the Month Club offerings. This was, of course, supposed to be a Christmas present. My nephew ordered a box of pears for me. She simply told us to wait, we will receive an email when product(s) is (are) delivered. I wouldn’t shop HandD again if they handed me a gift basket.And so far, no money has been returned. Really bad. Do you have something to say about Harry And David? We have asked them to cancel the two shipments and refund our money. This company has become so disappointing. ... Their royal pears cans fresh and safely package in a box that I will reuse time and time again. They were a gift. Omg. Original review posted by user Dec 23, 2019, nver got my pears now am told they will not come until JANUARY 1ST. The selection is outstanding and has everything you can imagine. Ship Week 12/8 Harry & David 6 lbs. How in the world do you do that to a customer the week of Christmas! What happened? Will not order from them again. In recent years, they've been truly disgusting. They called me today, Dec. 21, six days later, to tell me those are out of stock, nothing to substitute. Then I received an email today, Dec. 22, saying that the item is not available and they can't meet the delivery date. The problem was Washington state to Florida. Review #1531188 is a subjective opinion of poster. Even the replacements were subpar! All Occasion Gift Baskets I placed an order more than a week ago. Before, that was a rip-off aspect of ordering from H&D. This surprisingly simple dish is a must for any home. We are processing your message. I moved to an area that is 300 miles from the nearest outlet, so decided to order by mail. Harry and David. DO NOT USE THEM!!! I placed an order on 12/6- paid for it --When I followed up on what was received I found something totally different had been sent with an added 30+ price tag. Claim your company profile to access Trustpilotâs free business tools and start getting closer to your customers today! ... Harry and David is the best place to go to for amazing food baskets. I have an email on the Passport refund coming, nothing yet on the merchandise, though I requested an email, not just a verbal promise.Say what you will about Wine Country, my two baskets were delivered in Canada 3 days ahead of schedule. A couple times each year, my mom sends me these Royal Verano pears. Harry and David is the premier name in gourmet food boxes, so wine isn't exactly their main focus. 12/10/2018 I ordered 7 boxes of the 9 box of Royal Rivera pears spending over $230. When I repeatedly called their toll free support line, I received notices that wait times were from 45 minutes up to 2 hours! EXTRA work, no guarantee of results, and Christmas gifts not delivered. Received pears that were grocery store rejects yesterday. I gave them one star only because I had to to give the review. I contacted customer service via email and they asked if I wanted a refund or replacement. Sponsored Post: Harry & David Pear and Granola Crisp Recipe AUTHOR — January 29, 2013 @ 7:55 am 6 What happened to their quality? Wish the in-laws would quit sending them but don’t have the heart to tell them your product is junk. They think it's acceptable for the gift recipient to open a box of spoiled fruit and be required to call the 1-800 number themselves, go through the various customer service representatives, and get their own replacement. To no avail. The address was changed and I received a confirmation email. Review #1425491 is a subjective opinion of poster. Have read the comment reviews! H&D products r totally undesirable anymore. 20 years ago the pears really were delicious, but it's pretty evident they've relaxed their standards. In fact, the last box I got had an insert on how to ripen them. The message was always the same, probably a boiler-plate cut-and-paste answer. Yes, wildfires. Received a deluxe dried fruit tray as a gift for Christmas. Don't waste your money! It’s a huge waste of money. I ordered a Christmas Amarillo for my 90 year old Mother in an Independent Living Facility and it came in damaged and not acceptable. Pissed Consumer © 2020 All It is up to the gift recipient to call Harry and David to let them know. A decade ago, their pears were extraordinary. Like many of the others here, I placed my order on Dec. 15 for delivery on Dec. 23. Each time, it took us a 30-min. Contacts over the years ( even something different ) into a great wine of the month club spoiled the. And now my clients will have nothing from me at our virtual holiday party and received! Name name, figure it out # 1426369 is a subjective opinion of poster / Easy. And 14 recipients from experience ) even telling me- 4 days before Christmas- with no explanation apology! 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